CUSTOMER CARE CENTER

Experience the convenience of our digital boutique.

• Browsing: Use our curated categories and filters to find your perfect piece.
• Availability: Real-time stock updates. Sign up for "Back in Stock" notifications if your size is unavailable.
• Sizes: Refer to our specific Size Guide on each product page, tailored for modest fits.

We accept a wide range of secure payment methods suitable for Indonesia:

Security: All transactions are encrypted via SSL. We do not store card details.

Currency: All prices are in Indonesian Rupiah (IDR).

Free Shipping: On all orders over Rp 1.000.000.

Partners: We work with trusted couriers (JNE, Sicepat, J&T) to ensure safe delivery.

Timelines:

• Jabodetabek: 1-3 business days.
• Java & Bali: 2-5 business days.
• Outer Islands: 3-7 business days.

Policy: You may return items within 30 days of receipt, provided they are unworn and tags are attached.

How to return:

1. Log in to "My Account" or use the Guest Return section below.
2. Select the items and reason.
3. Pack the items securely.
4. Drop off at your nearest logistics partner (JNE/Sicepat) using the provided label.

Refunds: Processed to your original payment method (or bank transfer for COD/VA) within 7 business days after inspection.

You do not need an account to shop at HILAY. You can access all your order details using the form above.

E-Gift Card: Available for purchase online. Sent directly to the recipient's email with a personal message.

Gift Ticket: Planning a gift? Select "Gift Ticket" at checkout. The price will be hidden on the delivery note, making it perfect for direct shipping to your loved one.

E-Receipt: We are paperless. Your receipt is emailed to you. Can't find it? Use the Guest Services form to download it.

Company Invoice (Faktur Pajak):

• Select "Company" at checkout.
• Input your NPWP and company address accurately.
• The formal tax invoice will be sent to your registered email after delivery.

HILAY MEMBERS: Join to earn cashback and exclusive access.

Cancellation: You can also unsubscribe using the link at the bottom of any of our newsletters.